LED HOOPS: Currently we are making and shipping out all custom LED hoops on the THIRD WEEK OF EACH MONTH. That means that all hoops ordered between August 25th and September 27th will be made and shipped out by September 28th. All hoops ordered between September 28th and October 24th will be shipped out by October 25th. All READY TO SHIP LED hoops will be shipped within 3 business days of purchase.
POLYPRO HOOPS/HANDMADE HOODS/HOOP ACCESSORIES: These items will all be made and shipped out within 5 BUSINESS DAYS of purchase.
SHIPPING POLICY: It is crucial that you double check your address before checking out! If you have an incorrect address on your order then you are responsible for paying any additional shipping costs associated with re-shipment. Any changes made to your address AFTER an order is placed are NOT guaranteed. Any items sent to an incorrect address will NOT be replaced, unless they are returned to me by USPS. With the volume of orders we receive, changes sometimes get lost in the shuffle so BE SURE TO DOUBLE CHECK EVERYTHING BEFORE CHECKING OUT!
TRACKING: You will receive an email with tracking info 1-3 days before your item is actually sent. It may take up to 48 hours for tracking to update with any info. The carrier is supposed to scan the package at every destination, but sometimes scans get missed. If your tracking has not updated within 7 days, send us an email and we will investigate the situation! For more accurate info, you can call 1-800-ASK-USPS to inquire about the location of your package.
INSURANCE: All items are insured, and we will replace any packages that have been confirmed to be 'lost' or 'damaged' by USPS. You will not be responsible for paying any additional fees or costs unless the address on your order is incorrect.
INTERNATIONAL SHIPPING: Shipping is available worldwide, except Israel due to customs regulations. All international orders will be shipped with USPS First Class International, which takes approximately 2-6 weeks to be delivered. International buyers are responsible for paying any customs or import duty taxes that their country may charge! Also, once the shipment has left my hands, I cannot control how long it will take the item to arrive, sometimes items take longer than expected to go through customs so if you're needing something for a specific event please order ahead of time. RUSH UPGRADES ARE NOT AVAILABLE FOR INTERNATIONAL ORDERS.